A recent Accenture report details how IoT can benefit companies that operate a commercial kitchen—whether it’s a standalone full-service restaurant, a restaurant chain, a commissary or catering business, or a retail restaurant with a prepared-foods section.
The café business is demanding. Australia’s coffee culture and the growing number of small speciality cafes and coffee shops have resulted in a high level of competition. Customers set high expectations and it’s easy for them to take their business elsewhere.
At Get York Coffee in Sydney’s CBD, Shawn, the owner, brings a refreshing down-to-earth approach to service delivery. Shawn’s team are constantly on their feet all day serving great food and beverages. In this café, there’s a clockwork routine, which starts first thing in the morning to ensure the business runs smoothly all day. As Shawn says “we can’t afford any disruption to our business and we rely on our equipment to be fully operational; if we’re not on our game, customers walk”.
Reliable refrigeration systems are critical to all businesses handling perishable food.
Refrigeration system failures can have serious consequences. When a failure occurs, it causes disruption to business, food loss and repair costs; and of course, when temperature sensitive foods breach cold chain specifications, people’s lives are at risk.
Get York Coffee now uses CCP’s state-of-the-art Internet of Things (IoT) smart tags to monitor refrigeration temperature. “Prior to installing the CCP solution, we experienced two separate occasions when a refrigerator failed. On one occasion, we discovered the refrigerator failure in the morning, which impacted customer service” Shawn said.
On 21 March 2016, CCP detected a temperature tolerance breach at Get York Coffee, which triggered an alert. On receiving the first notification, Shawn acted immediately. “The real-time notification enabled me to relocate food – saving at least $2,000”. The faulty refrigerator was eventually repaired with no loss of food or service.
CCP alerts the cafe owner to a fridge failure.
Get York Coffee prides itself on quality serving fresh and safe food. Shawn said, “CCP’s low monthly cost is value for money insurance against loss of income and business disruption, which is particularly important for our small business”.
CCP CEO, Michael White said, “drop in and see Shawn at 1 York St, CBD, Sydney – he serves great coffee and delicious meals; and we’re delighted to have helped him keep the business ticking over”.
CCP is an advanced temperature and environment monitoring technology that is affordable, empowers decision-making and protects your reputation.
Meals on Wheels is more than just a meal. Dedicated staff promote independence and social capital through nutrition, safety and wellbeing checks and social cohesiveness.
The team at Ku-ring-gai Meals on Wheels (KMOW) work hard to ensure people who are frail, aged or disabled can remain in their own home; and that carers are supported in their role.
When cooking, Tony Lyons (Head Chef, KMOW) and his team are, in effect, preparing meals for their extended family. Producing approximately 100,000 meals every year, the KMOW kitchen is always busy producing fresh and safe food. As Tony says “food safety in our environment is critical and, in particular, we keep a very close eye on temperature”.
Temperature management is the key influencer of perishable food shelf life and underpins food safety.
When temperature sensitive foods breach cold chain specifications, people’s lives are at risk. While government regulation throughout Australia requires temperature recording to underpin safety, proper temperature management delivers reduced food wastage and protects an organisation’s reputation.
KMOW uses CCP’s state-of-the-art Internet of Things (IoT) smart tags to monitor temperature in its cool room and freezers. On 02 May 2016, CCP identified a trend of increasing minimum temperature and shortened defrost cycles in one freezer, which triggered a diagnostics alert. On receiving the notification, the Head Chef was quick to react. “When I saw the temperature log, I immediately arranged for all products in the freezer to be removed, and I contacted refrigeration mechanic”, Tony said. A quick system test revealed a blocked TX valve, which was limiting the refrigerant flow rate. If left unrepaired, the compressor would’ve failed – an estimated A$3,000 cost to supply and install.
KMOW’s Business Manager said, “without the CCP solution in place, we would not have known about this and would have faced a very expensive repair bill. This single notification more than paid for the entire CCP solution for several years.”
CCP CEO, Michael White said, “We love being a part of the Meals on Wheels story. What a great community service; and we’re delighted to have helped the team at Ku-ring-gai save the bacon”.
What Temperature Do I Set My Fridge at for Food Safety?
If your business serves or sells perishable food, you know that you need to maintain your refrigeration equipment at specific temperatures to keep your products safe to eat, and avoid causing illness.
But in a busy venue, if your fridges are humming away and the contents are cool to touch, it can be easy to assume that they are running efficiently and maintaining the correct temperature.
Unfortunately, that may not always be the case!
What do the standards say?
Australia’s food standards stipulate that “potentially hazardous foods” should be kept at either very hot (60°C or more) or very cold (5°C or lower) temperatures to keep them safe.
The following foods are examples of potentially hazardous foods:
- raw and cooked meat (including poultry and game) or foods containing raw or cooked meat such as casseroles, curries and lasagne;
- smallgoods such as Strasbourg, ham and chicken loaf;
- dairy products, for example, milk, custard and dairy-based desserts such as cheesecakes and custard tarts;
- seafood (excluding live seafood) including seafood salad, patties, fish balls, stews containing seafood and fish stock;
- processed fruits and vegetables, for example salads and cut melons;
- cooked rice and pasta;
- foods containing eggs, beans, nuts or other protein-rich foods such as quiche, fresh pasta and soy bean products; and
- foods that contain these foods, for example sandwiches, rolls and cooked and uncooked pizza.
For further information on potentially hazardous foods: http://www.foodstandards.gov.au/publications/documents/FSTemp_control_Edition_for_printing.pdf
Food safety is a significant issue in Australia. The NSW Food Authority states that approximately four million people are affected by foodborne illness each year across the country. The Food Safety Information Council puts the annual cost of food poisoning at $1.25 billion.
When a problem with food safety occurs in a business, it can cause not only illnesses but may also lead to losses in terms of revenue, insurance claims and deductions, stock spoilage, fines, and reputation.
It can take a long time for a business to recover. Some businesses have had to close altogether after a food contamination incident, due to the extent of the losses suffered.
How to maintain correct fridge temperatures
For food safety, your fridges and cool-rooms should be set to less than 5°C, and manually checked at least twice a day.
But even if you follow this protocol, problems can still arise:
- The temperature reading may be incorrect on the gauge or instrument.
- The temperature can be incorrectly read or recorded by the person checking.
- On a very busy day, checking of temperatures can be overlooked or forgotten.
- A power failure may occur, causing fridge temperatures to rise to unsafe levels before falling again when power is restored.
One way to ensure your equipment is kept at the right temperatures is to use an automated system that continuously does the job for you, and alerts you when something goes awry.
CCP’s automated temperature monitoring system provides a continuous display showing the status of all refrigeration equipment, and sends out a diagnostic alert when a problem occurs. Information is easily accessed via mobile phone or web.
How CCP’s solution works
Let’s say in a food business the temperature of a refrigerator rises to 7°C – two degrees above the safe level. With a CCP system in place, the temperature reading will be displayed on the screen, and an alert notification will be triggered.
This allows time for staff to quickly move the fridge contents to another cooling unit, and to get any necessary repairs done. Once the problem is fixed, food can be returned to the original refrigerator.
Lowering the risk of costly problems
A solution of this kind helps to override the potential for human error, and can save a business a lot of money – as one Sydney café found out when the fridge temperature rose to 12°C due to a problem with the motor.
The café owner received an email alert and was then able to quickly get repairs done – later commenting that the investment in the technology had paid for itself from that one incident alone!
In another case, a Sydney meals-on-wheels service saved around $3,000 when a CCP alert was triggered, and timely repairs meant a freezer unit breakdown was avoided.
Installing CCP’s automated monitoring system can provide you with peace of mind that your fridges, cool rooms and freezers are being maintained at exactly the right temperature, and that any issues will be caught early before they become costly problems!
Meta: Are you forever checking the temperature of your commercial fridges? An automated monitoring system takes the stress out of maintaining food safety.
LinkedIn: Do you operate a commercial food business? An automated monitoring system can help keep your fridges, cool rooms and freezers at exactly the right temperature to maintain food safety. Here’s how.
Further food safety references:
Melbourne food favourite Crisp has grown fast by delivering to its mantra of healthy, fresh, top quality, tasty eating.
Now it’s taking its food management, quality and safety to another level – one its customers will never see.
Crisp’s owners, husband and wife team Ted Tolfree and Shey Newitt, have just added an ingredient to their recipe for business success – CCP’s cloud-based 24/7 temperature monitoring solution.
Poor temperature control regularly tops food safety regulation infringements. To strengthen food safety, the Internet of Things (IoT) solution, developed by Australian company CCP Technologies Limited (ASX: CP1), will immediately notify Crisp if temperatures breach safe operating tolerances.
Ted and Shey said Crisp is built on offering healthy and fresh food.
“We have a simple goal of giving customers choice, quality, and taste. This means fridge temperatures are critical in our business. The decision to use CCP is all about presenting food at its best and reducing food waste,” they said.
Ted and Shey opened their first Crisp store in Melbourne’s CBD in 2013. They had found the local food offering had not kept up with global trends toward healthy eating; and their approach struck a chord with customers. With customers lining up, Crisp quickly expanded its stores, menu and services.
CCP Chief Executive Officer Michael White said CCP delivers significant business benefits for Ted and Shey.
“CCP empowers Crisp to make better product management decisions. It aligns with their brand and reduces business costs”.
CCP’s sophisticated, plug & play automated temperature monitoring solution is affordable for food businesses of all sizes.
Michael White | Executive Director & CEO
CCP Technologies Limited
M: +61 (0) 412 799 232
Investor relations: www.ccp-technologies.com
Failure to manage temperature control has been named by the NSW Food Authority as a target in its program of intensified food safety inspections and audits.
The Food Regulation Partnership of the NSW Food Authority and NSW local councils made 64,230 inspections of retail food sector premises in 2014-15.
This emphasised the NSW government’s message that if you’re in the food business, get your food safety program and systems in order and implemented; because if you don’t, you’ll get caught.
One of the government’s Food Safety Strategy goals is to reduce food-borne illness by 30% by 2021. This recognises that people’s lives are at risk from eating unsafe food.
It is estimated that food poisoning costs Australia $1.25 billion a year.
In the 2014-15 Name and Shame register of regulation-breaching food businesses alone, storage and temperature control topped the breaches, recording 21% of the total.
The NSW Food Authority’s Foodwise magazine (issue 41), provides a comparative analysis of inspections and audits between 2014/15 and 2015/16 by food business sector.
The Authority notes that main audit items prompting corrective action in safe food management were in process control.
Common problems were failure to manage temperature control, failure to complete monitoring records, failure to identify cross-contamination risks, food safety program issues and lack of analytical testing.
Separately, in unannounced facility verification inspection programs during July 2015 and December 2015, the Authority conducted 75 assessments which focused on hygiene and process control. The 10 unacceptable inspections and a 13% failure rate again found issues with temperature control, monitoring records, hygiene and sanitisation and pest control.
Mr Anthony Rowley, CCP’s chief operations officer said,
“It’s surprising that temperature control topped the breaches. Automated temperature monitoring is now affordable for food businesses of all sizes; and it’s really easy to implement. If there’s a problem with your refrigerator’s temperature, you’ll be automatically notified on your phone or via email.”
CCP (www.ccp-network.com) empowers food businesses to make better decisions with a low-cost, sophisticated, plug & play temperature monitoring solution which captures and interprets real-time critical control point information via the Internet.
Commenting on the NSW food safety programs, Mr Rowley said,
“If you’re in the food industry, it’s simply not worth risking your company’s reputation by getting caught breaching food safety regulations. Consumers expect food to be fresh and safe to eat and regulations are in place to protect the community.”
Emphasising that poor food safety management can have serious health and economic effects, the Authority has highlighted the deaths last year of two people and the illness of another 30 affected by a rare strain of salmonella.
In January 2015, the Betta Maid wholesale bakery at Unanderra near Wollongong was found to have supplied unsafe food to Illawarra Retirement Trust’s central kitchen for distribution to 10 aged care facilities in the Illawarra area and the Australian Capital Territory.
Last April, Betta Maid was convicted of 10 offences relating to the handling and sale of unsafe food and breaches of food safety standards, and fined $63,000 and ordered to pay $20,000 in costs.
The company went into voluntary liquidation and the latest report by its administrators says creditors appear likely to have lost more than $200,000.
NSW Food Authority name and shame list: http://bit.ly/2dOoPv2
Read the NSW Food Authority’s Foodwise online at: http://bit.ly/2dyN7L6
Anthony Rowley | Executive Director & COO
CCP Holdings Pty Ltd
M: +61 (0) 418 623 998
CCP Holdings is a wholly owned subsidiary of Agenix Limited (ASX:AGX)
Investor relations: www.agenix.com
MELBOURNE, Australia, 29 November 2016 – CCP Technologies Limited (ASX:CT1) is pleased to announce a large Australian grocery store chain has completed implementing the CCP Solution at its first site. The implementation
follows a successful trial which was undertaken to prove the solution’s efficiency and reliability. CCP now aims to sell its solution to other members of the chain.
Michael White, CCP’s CEO said:
“We are seeing CCP’s early adopters experience a great leap forward in their ability to monitor temperature for food safety which is good for their customers and supports brand protection. Our customers are realising bottom-line benefits by using CCP to optimise refrigeration equipment, labour costs and energy usage.”
All food industry participants understand the importance of temperature monitoring for food safety. CCP’s unique offering provides automated 24/7 monitoring which is easily and quickly installed by the customer; and paid for on
a cost-effective, SaaS based subscription model.
All food businesses must comply with their relevant state legislation for food safety and the Australia New Zealand Food Standards Code. CCP’s solution is part of the retailer’s broader food safety program which has recently been approved by authorities.
CCP empowers businesses to make better decisions with a low-cost, sophisticated IoT monitoring solution which captures and interprets real-time critical control point information. Critical control points are the points in a
supply chain where a failure of standard operating procedure has potential to cause serious harm to people – and to a business’ reputation and bottom line. Standard critical control points include temperature, energy, environment (e.g.
air and water quality, pH, chemicals, noise, acoustics and gases) and movement.
More information: www.ccp-network.com
Michael White, Executive Director & CEO, CCP Technologies Limited
T: +61 (0) 412 799 232
Are you still relying on manual monitoring of fridge temperatures in your food business? If so, you have residual risk in your food safety programme.
Food businesses run the risk of perishable items becoming contaminated because of poor temperature control. Managing this risk involves complying with Australian food laws, and ensuring that potentially hazardous foods are kept at temperatures that prevent this from happening.
Implementing automated temperature monitoring for all your commercial refrigeration equipment takes the guesswork out of the process, and can help lower the chances of a mistake being made, and a customer falling ill.
So how much of an issue is food safety?
According to the NSW Food Authority, food poisoning can be caused by bacteria (such as salmonella or campylobacter), viruses (norovirus and hepatitis A for example), or toxins produced by certain types of bugs (including staphylococcus aureus).
An estimated 4.1 million people are affected by foodborne illness in Australia each year, and the cost of an illness outbreak can force a food business to close its doors.
What are the rules about food temperatures?
Australia’s food safety laws require perishable foods to be kept very cold (at 5°C or less) or very hot (60°C or above) to prevent contamination.
The risks of manual temperature checking
Fridges and cool rooms in food businesses should be set at less than 5°C, and checked at least twice a day to make sure the contents are being held at safe temperatures.
Manual checking of fridges/freezers/cool-rooms is common, but carries some risk.
For instance, there could have been a temporary power failure between checks that no one was aware of, the temperature gauge could be faulty, people can misread measurements or forget to record temperatures. And on a very busy day, the procedure might get overlooked or forgotten altogether!
The benefits of an automated system
Automated systems have digital thermometers built into sensors, and temperatures are continuously monitored 24×7. Unlike competitors, CCP uses a smart tag. Business rules are stored on-board the smart tag; and when the tag determines an out-of-tolerance event, it immediately transmits an alert. That’s the proactive approach you need to reduce risk.
For example, if the system detects a rise in temperature to above 5°C for a pre-defined period, it will send a real alert notification via the web, email or SMS to you or a staff member. This lets you know there is a problem that needs immediate attention, no matter the time or where you happen to be. And with configuration
settings, CCP avoids false alarms generated by defrost cycles.
The benefits of automation include:
- Reliability, as there’s no risk of a manual checking error being made.
- As well as monitoring temperature, the system can capture other critical control point data (e.g. door open/close events, humidity, gas levels).
- With actionable business intelligence at your finger-tips, CCP empowers you to improve freshness, shelf-life, and safety of perishable food.
- Compliance with food safety regulations and records to support you HACCP food safety programme.
- Alignment with food industry best practices and innovation.
- Reduced time spent checking equipment, and greater peace of mind.
- Prevention of losses – reduce food waste, save money and protect reputation.
- Reduced risk of business disruptions, litigation and insurance claims.
A case in point
One owner of a NSW café [Link to: Get York Café Case Study] discovered the benefits of automated monitoring firsthand when he received an alert notification of a rise in fridge temperature. The alert was real; and it enabled the owner and his staff to quickly act. He estimated the system saved him $2,000. Had it not been in place, the café may have lost a lot of product, and experienced considerable business disruption.
Want to know more?
CCP’s automated temperature monitoring solution can be used for all types of cooling units, including fridges, chillers, cool-rooms and freezers; offering you peace of mind that food safety is being maintained in your business. To find out more, contact us.
Meta: Still manually monitoring the temperature of your commercial refrigeration equipment? Automating can save time and help ensure food safety is maintained.
LinkedIn: Own a food business? Here’s why you should consider installing automatic temperature monitoring for all your commercial refrigeration equipment.
MELBOURNE, Australia, 16 September 2016 – Agenix Limited (ASX: AGX) today announced its wholly owned subsidiary CCP Holdings Pty Ltd – provider of an affordable high quality Internet of Things (IoT) critical control point monitoring solution – has entered a strategic partnership with Icon Global Link.
Icon Global Link (IGL) provides a cloud-based solution for integrated risk planning, document management and distribution, compliance implementation, monitoring and data capture in supply chains. As part of the relationship, CCP has worked with IGL to ensure real-time critical control point data integrates seamlessly into IGL’s platform.
“In line with targeting the food industry, this transaction provides a significant channel to market for CCP” said CCP’s CEO, Michael White.
IGL work with leading Australia retailers to deliver compliance management and training systems. Their customers include Metcash Limited (ASX:MTS) – Australia’s leading wholesale distribution and marketing company specialising in grocery, fresh food, liquor and hardware – which incorporates IGA, Supa IGA, IGA X-press, Friendly Grocer, Lucky 7 and other high-profile brands including Australian United Retailers Limited (AURL) – an independent retail supermarket group trading under the FoodWorks brand.
“Under the partnership, IGL will resell CCP’s solution to its customer base” Mr White said.
CCP empowers businesses to make better decisions with a low-cost, sophisticated IoT monitoring solution which captures and interprets real-time critical control point information. Critical control points are the points in a supply chain where a failure of standard operating procedure has potential to cause serious harm to people – and to a business’ reputation and bottom line. Standard critical control points include temperature, energy, environment (e.g. air and water quality, pH, chemicals, noise, acoustics and gases) and movement.
More information: www.ccp-network.com
Michael White, Executive Director & CEO, CCP Holdings Pty Ltd
T: +61 (0) 412 799 232
Gary Taylor, Company Secretary & CFO, Agenix Limited
T: +61 (0) 430 432 745